Solved: Debit card contantly declined - Page 2

Anonymous · ‎30-07-2014

Hello

I am trying to buy some data for my mobile broadband dongle and my debit card has been declined about 7 times.

Phoned bank and they see the declines and they say it is O2...was put through to bank fraud department and they say no problems on account everything is fine.

I read somewhere in my google searching that if your card is declined twice you have to wait 24 hours before trying again is this the case?

I tried various browsers same thing...

As I do not have a landline, mobile broadband is my only way of getting on the internet with my laptop, I am currently using my mobile phone as a wifi hotspot to type this and I have about 100MB left which will not last long...I really need to topup urgently.

I do not have any other credit/debit cards which I can use.

Cleoriff · ‎31-07-2014

I cant blame you for that. At least now you have your internet

Veritas Numquam Perit

jonsie · ‎31-07-2014

Glad you are now sorted but it's a shame you had to change network to do it. I don't blame you in the slightest.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎31-07-2014

For anyone else who has this problem.

On the top up screen on the page you select amount of data you want there is a button that says "not a uk registered card". click on this. change it to Rest of the world and this resolves the problem 99.9% of the time.

Anonymous · ‎31-07-2014

Not a resolution route you should have had to go down but on the flip side I'm glad you're sorted.

Anonymous · ‎31-07-2014

Sorry to hear this has happened...and that you are leaving O2.

If anyone else has this problem again, we should recommend your advice @Anonymous

JOANIE345 · ‎01-11-2019

02 DO NOT ACCEPT DEBIT CARDS ONLY CREDIT CARDS, THIS WAS CONFIRMED TO ME BY AN ADVISOR AND GOOGLE, THIS IS 100% FACT PLEASE PASS IT ON, 1ST NOVEMBER 2019.

MI5 · ‎01-11-2019

@JOANIE345 wrote:
02 DO NOT ACCEPT DEBIT CARDS ONLY CREDIT CARDS, THIS WAS CONFIRMED TO ME BY AN ADVISOR AND GOOGLE, THIS IS 100% FACT PLEASE PASS IT ON, 1ST NOVEMBER 2019.

Firstly, please don't post in capitals.

Second, this thread is 5 years old.

Third, you're wrong. O2 do accept debit cards as long as they are connected to a UK bank account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎01-11-2019

@MI5 wrote:
@JOANIE345 wrote:
02 DO NOT ACCEPT DEBIT CARDS ONLY CREDIT CARDS, THIS WAS CONFIRMED TO ME BY AN ADVISOR AND GOOGLE, THIS IS 100% FACT PLEASE PASS IT ON, 1ST NOVEMBER 2019.
Firstly, please don't post in capitals.
Second, this thread is 5 years old.
Third, you're wrong. O2 do accept debit cards as long as they are connected to a UK bank account.

Most weird!!

Veritas Numquam Perit