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Data usage not showing on app or website

m0nsterm4sh
Level 1: Joiner
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Edit:  Nevermind, I see other posts about this. 

 

Should have read first.

 

Message 1 of 10
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Anonymous
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@m0nsterm4sh Call customer service to get them to reset it for you. There was a network outage a few days ago which many had or still have the problem you have 

Message 2 of 10
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m0nsterm4sh
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On phone now.  They're trying to say I've used it all.

Message 3 of 10
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Anonymous
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I’ll find the thread for you which relates to your query

Message 4 of 10
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Anonymous
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@m0nsterm4sh Read this as there are others with the same thing you are seeing 

 

https://community.o2.co.uk/t5/Pay-Monthly/Data-Usage/m-p/1158603#M157893

Message 5 of 10
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Cleoriff
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It's too much of a coincidence for it not to be related to the power outage yesterday.

So many people claiming the same problem after the event....

Veritas Numquam Perit

Girl in a jacket
Message 6 of 10
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Anonymous
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I’d have thought they’d have found a fix by now but this is O2 after all
Message 7 of 10
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m0nsterm4sh
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202 person went away to ask about it and came back saying it should all be fixed by Monday.

 

I just checked and my data usage is showing on the web and app again.  I don't know if my calling sped the process up or not.

 

Message 8 of 10
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Anonymous
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Good to see it’s back to normal for you now 

Message 9 of 10
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jonsie
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@m0nsterm4sh wrote:

202 person went away to ask about it and came back saying it should all be fixed by Monday.

 

I just checked and my data usage is showing on the web and app again.  I don't know if my calling sped the process up or not.

 


It would be nice to think so....

Mine is all sorted too now.

Message 10 of 10
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