Data allowance not available

[Anonymous]

hi all

Has anyone else logged into the app to find the data allowance bar has disappeared? It's been like it for a few days now and I've deleted and reinstalled the app but no luck?

When I'm not using wifi or wifi is unavailable I have no way of checking how much data I have left for the month....

[Cleoriff]

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@Anonymous wrote:
hi all

Has anyone else logged into the app to find the data allowance bar has disappeared? It's been like it for a few days now and I've deleted and reinstalled the app but no luck?

When I'm not using wifi or wifi is unavailable I have no way of checking how much data I have left for the month....

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Maybe because the whole network has had problems today. Hopefully should be reset asap

[MI5]

Someone else reported the same thing earlier - it could all be connected with the network issues.....

[jonsie]

Try sending a blank text to 21202 on contract or 20202 on P&G 

[Anonymous]

still cant see Data allowance.

using My 02.Was told over the weekend,it would be resolved within 48hrs

[Cleoriff]

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@Anonymous wrote:

still cant see Data allowance.

using My 02.Was told over the weekend,it would be resolved within 48hrs

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I can see mine. I wonder if you have some account issue? Ring customer services. Avoid live chat please

http://www.o2.co.uk/contactus

[Anonymous]

avoid live chat please,what dose that mean ?

[Cleoriff]

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@Anonymous wrote:
avoid live chat please,what dose that mean ?

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Live chat are not recommended for account based issues. Phoning and speaking to someone from CS results in a happier outcome usually 

[Toby]

Hi @Anonymous,

If you have not tried Live Chat, please feel free to do so. They can deal with account queries, but if you find it easier to speak on the phone, then give us a call on 202