Customer service

Anonymous · ‎13-03-2017

I would just like to compliment the member of staff that i spoke with on the phone 13.03.17 at around 10am. Didnt catch his name but his customer service skills were outstanding! He helped me move my payment date promptly. Normally when youre on the phone you are placed on hold for god knows how long but not with this gentleman. He asked me how my weekend was and asked for some music to add to his playlist as he was updating it. I suggested pnb rock but couldnt think of anything else at the time. Its gutting that i cant remember his name but i do hope some how he gets some recongnition. It may not seem like a big deal but to me it was so much better than being put on hold like you typically would normally, it did not even feel like i was on the phone to your call centre it just felt like i was having a friendly chat! Thank you again Sir

MI5 · ‎13-03-2017

Good to hear that.
@Martin-O2 may be able to track him down and pass on your thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff · ‎13-03-2017

@AnonymousThanks for your feedback. Always great to hear of customer service reps giving excellent service.

Veritas Numquam Perit

Martin-O2 · ‎21-03-2017

Apologies I missed this one guys! @Anonymous Thanks so much for taking the time to provide some positive feedback. I'll drop you a PM to get a little more info so I can make sure it's passed on to the advisor you spoke to.

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