Customer service is diabolical

on 18-10-2017 21:32
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-10-2017 21:32
I went abroad and was entered into o2 travel and was charged over £50 more than I actually used!! I rang up and spoke with a manager over 3 weeks ago who said that this was an error on their part and they would credit my account with the money owed and my line rental as a gesture of good will within 7 days. Great!
Over 20 days later I still hadn't received my credit and then I receive a bill stating that I owe over £100. I rang again and spoke with another manager yesterday 17th Oct who advised that I did not owe this amount and that the credit will follow shortly, everything is fine with my account and I only owe £23. 18th Oct I receive a text saying that I am still owing £100 and that they are going to cut off my services! I receive this text at 8.33pm. I call o2 yet again for the 3rd time, for something that wasn't my error in the first place, speak to a member of the team who advises I don't owe £100 I only owe £23 but she has no idea why I have been cut off and can't help me and there isn't a manager who can help me either! I have now been cut off and I have to wait up to 24 hours for a call back! ABSOLUTELY SHOCKING!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-10-2017 21:34
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 18-10-2017 21:44
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-10-2017 21:44
- 153070 Posts
- 652 Topics
- 29210 Solutions
on 18-10-2017 21:47
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-10-2017 21:47
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 18-10-2017 22:49
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-10-2017 22:49
They won’t call you back
- 97146 Posts
- 614 Topics
- 7206 Solutions
on 19-10-2017 00:16
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 19-10-2017 00:16
Some actually do what they promise but they are quite a rare species in customer service and not just at O2....
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 19-10-2017 11:43
Hi @Anonymous welcome to the community! Sorry to hear about your experience with this!
Any progress with the issue yet or are you still waiting? I'm going to drop you a PM (Private Message) shortly to discuss in more detail in case we can help you out in any way!

