Customer service as it should be.

[Carlos49]

Please pass on my thanks to Nathan at the O2 store in Beeston, Nottingham. My wife and I went in today to arrange a SIM swap following the purchase of new phones. Nathan walked us through the process, explained everything clearly and even moved us onto a more appropriate package. Within 10 minutes we were up and running. Nathan was polite and pleasant, and we say he is an asset to the company. Well done and thanks again.

[Bambino]

@Carlos49 I will tag our community managers. One will contact you for more details and can pass this on.

@Martin-O2 @Breanna @RafaC 

[Breanna]

Hey! Thanks for the tag @Bambino 

@Carlos49, it's great to hear you had a good experience. It looks like you've given us all the info there in your post so we'll make sure this feedback makes it to Nathan in Beeston 😊