Customer Service experiences: O2 Shops

[Toby]

Hi guys,

One of my objectives in early 2015 is to collate any experiences and observations from the community in regards to O2's customer service. It comes in many forms in any large company such as O2, so I'll create a thread for a number of ways to contact us.

Today, we start with customer experiences in shops. How do you find the service you receive in store? What works well? What would you improve if you had the chance?

We'll also create threads on Live chat, ringing O2 and social media. I cant wait to hear from you all

[Cleoriff]

My instore experience four weeks ago was excellent. I had already changed my tariff to sim only via a phone call.

I needed a 4g sim and everything transferred over. This was absolutely no problem for my local store staff. 10 minutes in total and the job was done. The assistant was polite, efficient and helpful. Even asked if there was anything else she could help me with.

Of course she scored points with me when she admired my red Note 3 and stated it looked the business

[Anonymous]

I've only been in an O2 shop once and that was literally to get a replacement sim card. The staff member was very polite, helpful and keen to help

[Anonymous]

My most recent visit to a store was to change back to O2 and everything went smoothly and the staff member was efficient but not exceptionally welcoming.

One thing that would improve things for me would be if I could go into store and talk to them about account queries.  Sometimes it's easier to explain something face to face than on the phone.

[Anonymous]

Every time I visit the Huntingdon store, all the staff are always very helpful!

[jonsie]

The Bolton O2 were very attentive and helpful on a recent sim change. A good experience for me, staff smiling too which helped.

[Bambino]

I was in a High Street in North London this morning and with some time to waste I wandered into the local O2 store. Within a minute, one of the store staff approached me and asked if I needed help. I told him I was just looking.......and he left me alone. So a good experience for me too.

[MI5]

Never had a bad experience in store - Always got what I needed quickly and without any fuss.

[Poppysmum]

Dont visit my store (Oldham spindles branch) very often but on the odd occasions i have the staff have been very helpful.

[aldaweb]

Always had a good experience when I've visited the store I use, which isn't the nearest but has parking outside as it's in a retail park. (Hayes, Middx)