Solved: Customer Service and Upgrades

Anonymous · ‎18-03-2017

02 have the poorest customer service of any company i have ever had dealings with. I ordered an online upgrade on the 10th March to be collected at my local store on Click and Collect. Delivery day was the 14th, no phone, 15th no phone, 02 CS said to wait another 24 hours. 16th and 17th No phone, hung up on twice and lied to by 3 CS operators.18th March, losing all hope, Upgrade Team was meant tto call be back before 6pm, no call and on checking the upgrade i had requested has been cancelled and the cost of same uipgrade has now increased. Well done 02!! you obviously don't want to help or keep any customers. Pathetic service.

Cleoriff · ‎18-03-2017

Great news. Perseverance paid off in the end...:smileywink:

Veritas Numquam Perit

Anonymous · ‎18-03-2017

If you would like to make a complaint

http://www.o2.co.uk/how-to-complain

MI5 · ‎18-03-2017

Cancelling orders is quite common and wrong IMHO.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-03-2017

Totally out of order. As said a complaint is the way to go....:smileysad:

Veritas Numquam Perit

Anonymous · ‎18-03-2017

Contacted Upgrades again at 7.15pm, the call operator Emily got me back the origional deal i had asked for and my new handset will be delivered on Monday 20th. Still very angry with the "Customer Service" team who seemed reluctant to actually do anything other than go around in circles. Thank you Emily.

MI5 · ‎18-03-2017

Glad you got sorted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-03-2017

Great news. Perseverance paid off in the end...:smileywink:

Veritas Numquam Perit