on 04-04-2019 17:33 - last edited on 05-04-2019 08:14 by EmilieT
Just wanted to say thank you again to Will in customer service line. Regardless of my mistake he still helped me instead of being like most of the customer service agents they just passing you through to different people and you have to explain to them again and again and again... until you get fed up. Every one should follow his example. 5* customer service.
on 04-04-2019 17:46
Great to hear @Erikas and am pleased you found such a helpful advisor.
@EmilieT, @Marjo, @Martin-O2 over to you
on 05-04-2019 08:18 - last edited on 24-04-2019 15:41 by Marjo
Good morning @Erikas , and welcome to the forum
It's so heartwarming to hear about your experience with Customer Service! I'll happily pass on your feedback to Will and his team, I'll just need a few more details to make sure it gets to him. I've just sent you a Private Message to get those, and in order to read and reply to my message simply go into Messages at the top right of your page.
Thanks @Glory1 for the mention
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on 10-11-2019 16:42
on 10-11-2019 17:01
on 10-11-2019 17:01
Hi @Mic6771
Thanks for your lovely post. I'm sure our community managers @EmilieT , @Marjo @Martin-O2 will be only too pleased to make sure your feedback is passed on to Phil.
Welcome to the forum by the way
Veritas Numquam Perit
on 11-11-2019 09:38
on 11-11-2019 09:38
Hey @Mic6771 it's great to hear that you had such a good experience in the Stamford O2 store! I'll pass on your feedback to Phil. Thanks for taking the time to feedback and welcome to the community!
Cheers for the mention on this one @Cleoriff.
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on 11-09-2022 17:17
I would like to leave a feedback for Sahil from Aberdeen Bon Accord who was really helpful, nice and informative. Helped me choose a new phone, with my options and my budget included. Thanks very much!
on 17-10-2023 12:15
Just wanted to shoutout to Mo who works at the Strand-Charing Cross Branch in London who helped my mum with her new contract. He was very helpful & patient with us showing us step by step what will happen throughout the upgrade. Explaining the different priced tariffs, what was included in the tariffs & if we needed any add ons for the contract. He didn't hesitate to ask all my questions & there were a few haha. Excellent staff member for 02 & I would like to say thank you for helping my mum renew her contract & take care.
on 17-10-2023 20:15
on 17-10-2023 20:15
on 17-10-2023 21:05
on 17-10-2023 21:05
Great to hear from you @IMrJonesI
Lovely to hear of a great experience from O2 staff members.
Veritas Numquam Perit