Customer Dis-Service

[Anonymous]

Been with O2 many years, over last 3-4 years their service has become shocking. The last 2 IPhones I've had through 'upgrade' stopped working after 14 months. The local shop was less than useless, telling me it was an Apple problem not an O2 problem, but they'd be happy to charge me to have it fixed. Now my latest phone has done the same after yes, you've guessed it, about 14 months (out side of warranty). So being fed up, I say to the young man leaning over the counter, "can I just pay off the device plan?" "No he says, we can't do that in store, you'll have to do it online". But, can't do it on line, have to do it 'in store' as per "If you want to pay more than your monthly repayment, or settle your remaining balance, call 202 from an O2 mobile or 0344 8090202 from a landline, or visit an O2 store. Extra payments will reduce the monthly cost of your Device Plan, but won’t shorten the length of your contract."

I cant even be bothered to finish this, I've wasted too much of my life just trying to pay this off, I'll let it run it's course, and transfer to another provider.

[MI5]

Maybe go with Samsung next time?
They are confident enough in their products to offer a 2 year warranty.

[Anonymous]

@Anonymous You can pay off your device plan at any time. They take in the condition of your Device if you upgrade or want to recycle it & base their advice on what you give them 

[Marjo]

Good afternoon @Anonymous and welcome to our forum!

Sorry to read about the bad experience you described.  Thank you for posting your feedback. We send customer comments from this board regularly over to O2 and will include your feedback too. I have also dropped you a quick PM (private message) to discuss further; please take a look when you get a moment.