Courier Opened My O2 Delivery

[Anonymous]

Hi all,

This is my first post here. I wanted to see if anyone else has had this happen to them?

I ordered a phone from O2 last week and it was delivered but was faulty and needed replaced, no problem, it happens.

The replacement arrived yesterday by courier and the receptionist at my work called me down to sign for it. When I got there the courier had opened the package and the phone box and was standing looking at my phone. He had no reason to do this so far as I am aware. It annoyed me but I was in a hurry and I was too surprised to react. Just to clarify, the package was opened, the phone box was opened and the phone was removed from the box. It was covered in thumb/finger prints. It took some of the sheen off the new phone for me to be honest and the more I think about it the more annoyed I am.

It's not normal that, is it?

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

I just made a complaint. The advisor offered to replace the handset but there is no need for that really. I was given a £5 credit on my bill.

Still not particularly happy.

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That is typical of O2, they think if they give you a few quid, you'll shut up and go away.

I have had this happen several times to me, although usually, it has been a tenner.

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they dont have to offer you any gesture of goodwill if they wish not to

[Anonymous]

You are all missing the point, it's not the fact that they do it, it is the regularity with which they do it.

It would be far better to provide a better service, and not put themselves in this position in the first place.

I acknowledge in this instance, from the information provided they do not seem directly responsible, which is why it is curious that they have offered compensation so quickly and easily.

[Anonymous]

Regardless of whose fault it is, I wasn't interested in compensation or a new phone. I just wanted them to get in touch with the courier and have this guy spoken to.

The offer of a replacement phone was nice, but not necessary. It was simply good customer service from O2.

[perksie]

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@Anonymous wrote:

You are all missing the point, it's not the fact that they do it, it is the regularity with which they do it.

 

I acknowledge in this instance, from the information provided they do not seem directly responsible, which is why it is curious that they have offered compensation so quickly and easily.

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Wrong again, they did not offer compensation, it was a simple goodwill gesture because of the inconvenience.

This was down to the courier company and a complaint to them has been made.

[Anonymous]

Semantics

It is not about this case exclusively, it is about the ease and spead with which O2 offer this finanancial (insert your word of choice) on many many other occaisions, not just to me and the OP, but to large numbers of other people.

Surely it is better to provide a good level of service, and not put yourself in the position of even having to think about these kind of actions.

[Liquid]

Heck the maority of people are happy with a small credit or gesture of goodwill.

Systems and a third party idiot not understanding their job is completely different game.

If you wish to discuss it futher perhap make your own thread?

As for OP I too received my iphone 5 opened with a elastic band around the box. Wasnt too impressed 😞

[Toby]

Hi guys,

Please try and stay on-topic and avoid commenting on each other negatively, as I do not want to have to close the discussion.

Cheers, Toby