Courier Opened My O2 Delivery

[Anonymous]

Hi all,

This is my first post here. I wanted to see if anyone else has had this happen to them?

I ordered a phone from O2 last week and it was delivered but was faulty and needed replaced, no problem, it happens.

The replacement arrived yesterday by courier and the receptionist at my work called me down to sign for it. When I got there the courier had opened the package and the phone box and was standing looking at my phone. He had no reason to do this so far as I am aware. It annoyed me but I was in a hurry and I was too surprised to react. Just to clarify, the package was opened, the phone box was opened and the phone was removed from the box. It was covered in thumb/finger prints. It took some of the sheen off the new phone for me to be honest and the more I think about it the more annoyed I am.

It's not normal that, is it?

[perksie]

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@Anonymous wrote:

I just made a complaint. The advisor offered to replace the handset but there is no need for that really. I was given a £5 credit on my bill.

Still not particularly happy.

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Don't forget to complain to the courier, this guy needs to be told he can't do that.

[Anonymous]

Complaint to the courier has already been made, thanks.

[Anonymous]

It I had taken the new handset the same guy would probably have delivered it! This must be his run. Frankly I can't be annoyed with that.

[perksie]

Good luck and enjoy your new phone.

[Anonymous]

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@Anonymous wrote:

I just made a complaint. The advisor offered to replace the handset but there is no need for that really. I was given a £5 credit on my bill.

Still not particularly happy.

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That is typical of O2, they think if they give you a few quid, you'll shut up and go away.

I have had this happen several times to me, although usually, it has been a tenner.

[perksie]

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@Anonymous wrote:

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@Anonymous wrote:

I just made a complaint. The advisor offered to replace the handset but there is no need for that really. I was given a £5 credit on my bill.

Still not particularly happy.

---

That is typical of O2, they think if they give you a few quid, you'll shut up and go away.

I have had this happen several times to me, although usually, it has been a tenner.

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You didn't read the post did you, O2 offered to replace the handset and the OP refused it?

[Anonymous]

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perksie wrote

You didn't read the post did you, O2 offered to replace the handset and the OP refused it?

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I'm not quite sure what your point is. Of course I read the post, I just made a coment that it is typical of O2 to offer a credit to your account when you have a problem.

I did not comment on the offer of a new phone, as I had no opinion about it.

[perksie]

What else should they have done then?

Perhaps a free phone and a year's free credit?

[MI5]

The implication of your post is that O2 offered money to shut you up and make you go away and stop complaining, when in reality the customer was offered a replacement phone and given a goodwilll credit for the inconvenience.

[Anonymous]

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@Anonymous wrote:

it is typical of O2 to offer a credit to your account when you have a problem.

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It's also typical of many companies who receive product complaints. I returned a joint of beef to Sainsburys because it was so tough it was inedible. They refunded the cost + £10.

So O2 is not unique or to be criticised for that.