06-06-2013 12:42
06-06-2013 12:42
Hi all,
This is my first post here. I wanted to see if anyone else has had this happen to them?
I ordered a phone from O2 last week and it was delivered but was faulty and needed replaced, no problem, it happens.
The replacement arrived yesterday by courier and the receptionist at my work called me down to sign for it. When I got there the courier had opened the package and the phone box and was standing looking at my phone. He had no reason to do this so far as I am aware. It annoyed me but I was in a hurry and I was too surprised to react. Just to clarify, the package was opened, the phone box was opened and the phone was removed from the box. It was covered in thumb/finger prints. It took some of the sheen off the new phone for me to be honest and the more I think about it the more annoyed I am.
It's not normal that, is it?
06-06-2013 13:37 - edited 06-06-2013 13:38
06-06-2013 13:37 - edited 06-06-2013 13:38
@Anonymous wrote:I just made a complaint. The advisor offered to replace the handset but there is no need for that really. I was given a £5 credit on my bill.
Still not particularly happy.
Don't forget to complain to the courier, this guy needs to be told he can't do that.
06-06-2013 13:43
06-06-2013 13:43
06-06-2013 13:46
06-06-2013 13:46
06-06-2013 13:46
Good luck and enjoy your new phone.
06-06-2013 13:49
@Anonymous wrote:I just made a complaint. The advisor offered to replace the handset but there is no need for that really. I was given a £5 credit on my bill.
Still not particularly happy.
That is typical of O2, they think if they give you a few quid, you'll shut up and go away.
I have had this happen several times to me, although usually, it has been a tenner.
06-06-2013 14:05
06-06-2013 14:05
@Anonymous wrote:
@Anonymous wrote:I just made a complaint. The advisor offered to replace the handset but there is no need for that really. I was given a £5 credit on my bill.
Still not particularly happy.
That is typical of O2, they think if they give you a few quid, you'll shut up and go away.
I have had this happen several times to me, although usually, it has been a tenner.
You didn't read the post did you, O2 offered to replace the handset and the OP refused it?
06-06-2013 14:10
perksie wrote
You didn't read the post did you, O2 offered to replace the handset and the OP refused it?
I'm not quite sure what your point is. Of course I read the post, I just made a coment that it is typical of O2 to offer a credit to your account when you have a problem.
I did not comment on the offer of a new phone, as I had no opinion about it.
06-06-2013 14:13 - edited 06-06-2013 14:15
06-06-2013 14:13 - edited 06-06-2013 14:15
What else should they have done then?
Perhaps a free phone and a year's free credit?
06-06-2013 14:13
06-06-2013 14:13
06-06-2013 14:18
@Anonymous wrote:
it is typical of O2 to offer a credit to your account when you have a problem.
It's also typical of many companies who receive product complaints. I returned a joint of beef to Sainsburys because it was so tough it was inedible. They refunded the cost + £10.
So O2 is not unique or to be criticised for that.