Solved: Re: Cooling off periods

Anonymous · ‎13-09-2014

Hello all,

Just a quick question... I think it makes sense!

When taking out a new contract (just preordered iPhone 6 Plus, 2-3 weeks after launch delivery date) when does the cooling off period begin? Now? Or when the new contract kicks in, which I assume is when the phone arrives? And will I have 14 days (or something?) on -arrival- of the phone to change my mind etc?

Asking *just in case* the Plus just is too big for me. I wouldn't expect it to be, which is why I decided to order it, but just curious about all options available to me!

Thanks everyone!

Stuart

Anonymous · ‎13-09-2014

Hi

From the link "You have 7 working days to return the phone, however if your previous tariff has been withdrawn you won't be able to move back onto it. You'll stay on your new up to date tariff.If you choose to change your deal then you will need to return the phone to us and once we have it back we can arrange your new deal because this may have an effect on how long it will be before you can upgrade again.

If you've returned your phone in the cooling off period and chosen another one, the cooling off period doesn't apply to the new phone."

Starts when you receive the phone.

Anonymous · ‎13-09-2014

You have 7 days cooling off period.

Help link http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),t...

Anonymous · ‎13-09-2014

Starting from when? Yesterday? Or when the phone arrives?

Anonymous · ‎13-09-2014

Hi

From the link "You have 7 working days to return the phone, however if your previous tariff has been withdrawn you won't be able to move back onto it. You'll stay on your new up to date tariff.If you choose to change your deal then you will need to return the phone to us and once we have it back we can arrange your new deal because this may have an effect on how long it will be before you can upgrade again.

If you've returned your phone in the cooling off period and chosen another one, the cooling off period doesn't apply to the new phone."

Starts when you receive the phone.

jonsie · ‎13-09-2014

From when the phone arrives.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-09-2014

Great stuff! Thank you very much.

Anonymous · ‎13-09-2014

Most welcome.

Anonymous · ‎13-09-2014

Hi there GameCube,

your 14 days start when the phone is sent to u not when it's ordered, so don't worry about it and enjoy ur new phone, bet ur counting the days.

Anonymous · ‎13-09-2014

14 days is for faulty handsets is it not ?

O2 faulty handset link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

Anonymous · ‎13-09-2014

Funnily enough I assumed the 7 days thing was for contract cooling off and I thought there were 14 days for simply changing your mind about the phone itself. Key thing for me at least is it starts when the phone arrives, plenty of time to decide