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Hello @TheLemon6
Very sorry to hear you are so upset. I have had contracts with other providers and they have said to me that they do roll it on 30 day periods so that I was not "cut off" and left without communication and they were awaiting my decisions, I thought this was good for me really as sometimes I couldn't make up my mind what I wanted to do for a couple of months or so, then I would sort it out.
I do hope you can sort this out and the outcome is a good one for you. Best wishes TallTrees
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It isn't ridiculous. It's like any other contract. It continues once the minimum term is completed until you cancel it. The same goes with gas, electric, insurance etc.
https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement
3. How long this Agreement lasts
- 3.1 This Agreement starts when we accept your application (the day you receive your SIM Card) or, if you don't receive your SIM Card when you sign up (for instance if you buy online), on the day your SIM Card is dispatched.
- 3.2 At the end of any Minimum Period this Agreement will continue until it's ended by you or us in line with paragraph 8.2 below. This Agreement may end before the end of any Minimum Period if you or we end it in line with paragraphs 5 or 8 or under any Related Agreement.
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Well said @jonsie. The trouble is most people don't read the Terms and Conditions when they sign a contract, whether for a new phone, tablet or gas, electric, etc. Then are amazed when that contract continues after the minimum term without any further communication from them or the contract provider.
Any contract whatever for, whoever with will only end when a request/decision to end is made either by the person named in the contract (their request) or by the company providing the contract (their decision).
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One other point. No one, with all the scams there are about, should be unknowingly paying for something they know nothing about. Most of the major banks have apps that can be dowloaded on your phone. And regular checks should be made in order to spot any unusual debits you don't recognise. The sooner recognised the sooner further money being taken, if it's a scam, can be stopped. I know exactly what money has been debited to my account, as well as what's been credited by checking my statement, on my phone, daily.
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@jonsie wrote:It isn't ridiculous. It's like any other contract. It continues once the minimum term is completed until you cancel it. The same goes with gas, electric, insurance etc.
https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement
3. How long this Agreement lasts
- 3.1 This Agreement starts when we accept your application (the day you receive your SIM Card) or, if you don't receive your SIM Card when you sign up (for instance if you buy online), on the day your SIM Card is dispatched.
- 3.2 At the end of any Minimum Period this Agreement will continue until it's ended by you or us in line with paragraph 8.2 below. This Agreement may end before the end of any Minimum Period if you or we end it in line with paragraphs 5 or 8 or under any Related Agreement.
Or unless the company concerned writes to you to say a 1 year fixed term contract is ending (as with gas /electric if you are on a FTC)
It's different with a phone or device and is in the terms and conditions. Quite right. People would be moaning again IF they had been cut off and left without means to contact people.
I am surprised you haven't noticed this before now @TheLemon6
I check my online bank every couple of days. Having been the victim of fraud twice, I now keep a much closer eye on what is taken out of my account.
