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Contacting O2

mikey-100
Level 1: Joiner
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on ‎25-09-2017 12:50

on ‎25-09-2017 12:50

Can anyone tell me how you actually get a question responded to by O2?

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jonsie
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on ‎25-09-2017 12:53

on ‎25-09-2017 12:53

Best option is to call customer service

http://www.o2.co.uk/contactus

If it isn't account related perhaps we can help? 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎25-09-2017 13:18

on ‎25-09-2017 13:18

As @jonsie says.... contact them via the link given. I expect they will be very busy though due to the release of the new iPhone...:smileysad:

Veritas Numquam Perit

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MI5
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on ‎25-09-2017 13:22

on ‎25-09-2017 13:22

I’m guessing @mikey-100 can’t get through to an operator?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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on ‎25-09-2017 13:26

on ‎25-09-2017 13:26

@MI5 wrote:
I’m guessing @mikey-100 can’t get through to an operator?

Which is why I said they were 'probably' busy. Either hang on, use live chat...or if non account related then ask here....

Veritas Numquam Perit

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jonsie
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on ‎25-09-2017 13:27

on ‎25-09-2017 13:27

@MI5 wrote:
I’m guessing @mikey-100 can’t get through to an operator?

'tis the only way..... 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable

on ‎25-09-2017 14:47

on ‎25-09-2017 14:47

Nobody from o2 will respond to your post here so call customer service
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Martin-O2
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on ‎26-09-2017 12:41

on ‎26-09-2017 12:41

Hey @mikey-100 what was your query about? We may be able to help here on the community if it's not account related. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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