Contact Credit File Referrals

[matt18489]

Hi, 

I am trying to resolve an issue on my credit file with O2 from 2020. The autoreply from Credit File Referrals suggests a response time in 3 days but it's not been 3 weeks. 

I urgently need this rectified as I am applying for a mortgage and have limited time before the seller will seek alternative buyers. 

Please can someone help! 

Thank you, 

Matt

[madasaf1sh]

@matt18489 

This is a customer to customer community, and no one on this community has access to accounts, you will need to persevere with o2, or look at logging a query with one of the Credit Reference Agencies. 

Bear in mind though if o2 agree to it been wrong, the CRA's wont update that quickly and it could be upto 3 months for it show on your Credit File