Re: Constant Pop Up on Forum

madasaf1sh · ‎19-01-2023

Is anyone else getting constant pop ups on the forum, such as this

No matter which browser or OS i use they pop up every few minutes...

How can I kill the damn things...

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Bambino · ‎19-01-2023

@madasaf1sh Only occasionally. Never enough times that it's a bother. I just click 'No Thanks'. As it's coming from O2 I doubt that there's any way to kill it.

I DO NOT WORK FOR O2

MI5 · ‎19-01-2023

Cookies

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎19-01-2023

We did have an issue with this popup a while ago @madasaf1sh but it has since been fixed. Please try deleting all cookies and clearing your cache. Then access the community and decline or take the survey next time it pops up. This should get rid of it but if not let me know and we can look into it further.

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jonsie · ‎19-01-2023

Started getting this yesterday, maybe 5-6 times now!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

madasaf1sh · ‎19-01-2023

@Martin-O2

Already done cookies and cache, and I have these reset on every browser launch...

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎19-01-2023

@madasaf1sh wrote:
I have these reset on every browser launch...

That's why. You're deleting the cookie that saves the survey info.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎19-01-2023

If I am in the same browser session, it keeps coming up, so the cookies are there,

It is constant every 5 or some minutes in the same browser session... at the moment all 69 of the cookies that o2 deem to have on the community for both authentication, tracking and adverts...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

pgn · ‎19-01-2023

@jonsie wrote:
Started getting this yesterday, maybe 5-6 times now!

Me too - put it down to new phone, even responded to a couple of them, as the window can pop up on Android Chrome "off screen", greying over the screen you are reading... A right PITA.

Links to O2 Social Media Team here

Cleoriff · ‎20-01-2023

Only had the pop up twice about 2 weeks ago. This was on my PC, Win 11/Firefox.

I did nothing and fingers crossed, they haven't reappeared.

Veritas Numquam Perit