Solved: Complaints

Anonymous · ‎11-11-2016

Why is there no email option for a complaint?

Email is by far the best way for me to explain my issues.

There is a letter option, but this is 2016.

MI5 · ‎11-11-2016

http://www.o2.co.uk/contactus complaints is on this link

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎11-11-2016

http://www.o2.co.uk/contactus complaints is on this link

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-11-2016

Don't know why they bother with a complaints department

Once they get your money there not interested I bought a tablet in September from my local 02 branch.its never been right since I bought it.

They told me to update the firmware which I did then for some reason it decided to format my memory card twice and now it won't acknowledge a card at all went back to shop they fobbed me off.

This morning took tablet off charge it shut down wouldn't restart took it back to shop they restarted it somehow I informed manager I wanted a refund or new tablet she just fobbed me off complained to 02 and guess what they fobbed me off as well trading standards Monday and no more 02 once my contracts paid off

jonsie · ‎13-11-2016

Save yourself a lot of hassle and contact the manufacturer direct.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-11-2016

Cheers I never thought of that

MI5 · ‎13-11-2016

If it has always been faulty you are entitled to a new one off o2.
This is consumer law.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-11-2016

Try telling them that

MI5 · ‎13-11-2016

They have to abide by the law.
Get advice from CAB, it's free and they will help you.
https://www.citizensadvice.org.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.