Hi @Beckie, welcome to our community. I'm sorry to hear you've had a poor experience with us over the phone. 😞 We definitely don't like see that happening and I'd like to make sure to pass on your feedback around this so it can be looked into. Happy to check also if we can get your additional query answered as well - I'll drop you a private message here on the forum shortly to discuss in more detail.
Cheers for the tag @Anonymous.
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