Re: Complaints service

Beckie · ‎11-09-2018

I was totally upset that complaints ppl when I foned them where he was bing nasty and I was wondering if I would have grounds to terminate my contract its more of a query thanks

Bambino · ‎11-09-2018

@Beckie If you want to lodge a formal complaint use the 'Raise your issue using Resolver' within this link: https://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2

MI5 · ‎11-09-2018

I doubt it tbh but you need to follow the written process which can be found on this link
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-09-2018

Not likely I’m afraid, maybe @EmilieT @Marjo can help

Beckie · ‎11-09-2018

Thank you @Bambino
Thank you @M15

Beckie · ‎11-09-2018

Thank you @Anonymous

Bambino · ‎11-09-2018

You're welcome @Beckie. Lodge a complaint by all means, but be aware that an O2 rep being nasty over the phone wouldn't be grounds for terminating your contract.

I DO NOT WORK FOR O2

Marjo · ‎12-09-2018

Hi @Beckie, welcome to our community. I'm sorry to hear you've had a poor experience with us over the phone. 😞 We definitely don't like see that happening and I'd like to make sure to pass on your feedback around this so it can be looked into. Happy to check also if we can get your additional query answered as well - I'll drop you a private message here on the forum shortly to discuss in more detail.

Cheers for the tag @Anonymous.