Complaint

[Marshca]

How do I get through to anyone?? I took out my plan over 2 weeks ago and was promised a £400 digital MasterCard voucher and I've heard nothing. I try the chat and it keeps telling me no one can speak to me. What do I do?? 

[Enlli]

Have you checked your SPAM email folder and your text  messages 

https://www.o2redeem.co.uk/

[Bambino]

@Marshca To speak to customer service:
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[TallTrees]

Hello @Marshca 

Welcome to the o2 Community forum 

Chat may not be helpful for your query 

Best talk to o2 customer services 

Try here 

Guide: How to find help & contact O2 

[Marshca]

Yep, checked that 

[TallTrees]

Hi @Marshca 

O2 customer services are on social media if it works for you. Leave them a message 

O2 Facebook 

O2 Twitter 

O2 Instagram