Complaint and Subject Access Request

jking838 · ‎01-04-2020

Hi,

I'm hoping someone can please provide me with the correct phone number and email addresses for the following departments;

Complaints

Subject Access Requests

I have previously contacted the credit referrals team about an error showing on my account that is affecting my credit rating, but the response from them was unsatisfactory given that I was assured the matter was resolved by O2 on multiple occasions (and promised confirmation of this in writing but never received it!)

Any help or tips appreciated, I can give a full account of the original issue if needed but I'm not sure if its relevant?!

Thank you

MI5 · ‎01-04-2020

@jking838

https://www.o2.co.uk/how-to-complain

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jking838 · ‎02-04-2020

Thank you so much for your help and prompt reply!

Stay safe and well

MI5 · ‎02-04-2020

You too mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.