cancel
Showing results for 
Search instead for 
Did you mean: 

Community platform bugs, issues and suggestions

Martin-O2
Former Staff
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Hey everyone, 

 

This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when it was first reported, the current status and the latest update. This will enable you to easily check if something you've noticed has already been flagged. 

 

How do I report a new issue or bug I've encountered on the community? 

We would like you to use this topic to report any new bugs or issues that you come across so we can add them to the tracker. To do this simply report the issue in the comments and tag in the community team so we can update the top post with any new issues. Please include as much detail as possible when reporting a new issue and where possible include the following: 

 

  • The Date and time you first noticed the issue 
  • A detailed description of what the issue is and how it's affecting your user experience 
  • If applicable include the URL of where you encountered the issue 
  • The web browser and operating system you are using 
  • If applicable a screenshot of the issue 

The above information will help us and the support team properly identify the issue and get working on a fix. 

 

How do I check the status of an issue that has been reported? 

At the bottom of this post you will see a list of all the active and recently resolved issues. The current status of the issue, along with the most recent update with be shown there. If you have a new question or more information about an open issue please post it in the comments of this topic. 


You can also use this topic to make requests or suggestions for new features or changes to how the community platform works! Please bear in mind that making changes can often take time and some requests won't be possible for various reasons but that said we would really appreciate your insights on how to improve the community interface and will aim to implement changes where possible. We will track any suggestions below the issues. 

 

Thanks for your patience while we work the outstanding issues and for your help reporting and testing. 


Issue: Your own posts showing in the unread message page

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 


Issue: Unread posts taking you to the OP and not the unread post

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 


Issue: Customer survey pop-up frequency and drop to bottom of the webpage

Date reported: 04/01/22

Status: Cause of the issue identified and waiting on a fix 

Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue


Issue: Post flooding error message when attempting to post some messages

Date reported: 13/04/22

Status: Resolved 

Latest update: 26/05/22 - A bug fix update has been deployed and the issue has been resolved. 


Issue: Add video button not appearing 

Date reported: 20/04/22

Status: Cause of the issue in being researched 

Latest update: 19/05/22 - The cause of this issue is still being investigated   


Issue: Security check message when logging into the community 

Date reported: 06/05/22

Status: Resolved

Latest update: 08/09/22 - The security check message will no longer appear when logging into the community. 

 

 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 1 of 147
32,983 Views
146 REPLIES 146

Dave-O2
Community Manager
Community Manager
  • 764 Posts
  • 52 Topics
  • 26 Solutions
Registered:

Hey @Mi-Amigo and all 

 

A fix is still being worked on for the unread/unanswered post bug, however the intermittent notification issue should now be resolved.

 

@pgn regarding the capability to have multiple handsets on a single MyO2 account, we don't have any timescale to share on this at the moment, however we'd hope to see this return after the full migration to 360 has been completed.

 

@Cleoriff You're right two years to fix the pop up issue is far too long , sorry it may seem i'm repeating myself here, however i'm working to get this resolved on my watch as this also affects me daily.

iPhone 15 Megathread //  Don't fall for scams  //  How to get Volt benefits
Contact us on Social MediaFacebook // Twitter // Instagram

 

Message 131 of 147
589 Views

Cleoriff
Level 94: Supreme
  • 123874 Posts
  • 828 Topics
  • 7496 Solutions
Registered:

Thanks for the info @Dave-O2 

Good luck with the pop up issue !!

Veritas Numquam Perit

Girl in a jacket
Message 132 of 147
587 Views

Mi-Amigo
Level 47: Going Places
  • 25313 Posts
  • 826 Topics
  • 0 Solutions
Registered:

Thank you @Dave-O2 

Good to know unanswered/unread issue is being looked at; and good luck with "pop up" issue.

animated-elephant-image-0327



Girl in a jacket


Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

Message 133 of 147
576 Views

gmarkj
Level 66: Unequalled
  • 12209 Posts
  • 95 Topics
  • 1135 Solutions
Registered:

Strangely the unread issue has calmed down since posting about it.

Whether that is down to someone tinkering with the code or a change in behaviour on the forum it's impossible to say...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 134 of 147
547 Views

Cleoriff
Level 94: Supreme
  • 123874 Posts
  • 828 Topics
  • 7496 Solutions
Registered:

@gmarkj wrote:

Strangely the unread issue has calmed down since posting about it.

Whether that is down to someone tinkering with the code or a change in behaviour on the forum it's impossible to say...


@gmarkj 

Probably because we got fed up of scrolling back through reams of 'Unread posts' (which we'd read a million times)....so we stopped trying to find NEW posts.  😂

Veritas Numquam Perit

Girl in a jacket
Message 135 of 147
542 Views

pgn
Level 75: Digital Don
  • 37106 Posts
  • 238 Topics
  • 1686 Solutions
Registered:

In a fit of pique, I filled in the pop-up today...

pgn_0-1707294400827.png

Looks like even that's broken...

pgn_1-1707294562960.gif

 

Message 136 of 147
540 Views

Cleoriff
Level 94: Supreme
  • 123874 Posts
  • 828 Topics
  • 7496 Solutions
Registered:

@pgn wrote:

In a fit of pique, I filled in the pop-up today...

pgn_0-1707294400827.png

Looks like even that's broken...

pgn_1-1707294562960.gif

 


Hooray!!
Good job @pgn 😂

Veritas Numquam Perit

Girl in a jacket
Message 137 of 147
532 Views

Oxonian
Level 31: Resolver
  • 7133 Posts
  • 136 Topics
  • 24 Solutions
Registered:

@pgn wrote:

 

Looks like even that's broken...


 

@pgn 

Now if you could really break it so that it ceases to appear at all - that would be good news ! 🤣

Message 138 of 147
509 Views

Dave-O2
Community Manager
Community Manager
  • 764 Posts
  • 52 Topics
  • 26 Solutions
Registered:

Hey all, 

 

Just checking in to update that the unread/unanswered post bug should also now be fixed 👍

 

I've had a look and i'm no longer able to replicate the issue, please let me know if this crops up again 😊

iPhone 15 Megathread //  Don't fall for scams  //  How to get Volt benefits
Contact us on Social MediaFacebook // Twitter // Instagram

 

Message 139 of 147
417 Views

MI5
Level 94: Supreme
  • 145947 Posts
  • 636 Topics
  • 28087 Solutions
Registered:

So far, so good @Dave-O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 140 of 147
415 Views