Community platform bugs, issues and suggestions

[Martin-O2]

Hey everyone, 

This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when it was first reported, the current status and the latest update. This will enable you to easily check if something you've noticed has already been flagged. 

How do I report a new issue or bug I've encountered on the community? 

We would like you to use this topic to report any new bugs or issues that you come across so we can add them to the tracker. To do this simply report the issue in the comments and tag in the community team so we can update the top post with any new issues. Please include as much detail as possible when reporting a new issue and where possible include the following: 

• The Date and time you first noticed the issue 
• A detailed description of what the issue is and how it's affecting your user experience 
• If applicable include the URL of where you encountered the issue 
• The web browser and operating system you are using 
• If applicable a screenshot of the issue 

The above information will help us and the support team properly identify the issue and get working on a fix. 

How do I check the status of an issue that has been reported? 

At the bottom of this post you will see a list of all the active and recently resolved issues. The current status of the issue, along with the most recent update with be shown there. If you have a new question or more information about an open issue please post it in the comments of this topic. 

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You can also use this topic to make requests or suggestions for new features or changes to how the community platform works! Please bear in mind that making changes can often take time and some requests won't be possible for various reasons but that said we would really appreciate your insights on how to improve the community interface and will aim to implement changes where possible. We will track any suggestions below the issues. 

Thanks for your patience while we work the outstanding issues and for your help reporting and testing. 

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Issue: Your own posts showing in the unread message page

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Unread posts taking you to the OP and not the unread post

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Customer survey pop-up frequency and drop to bottom of the webpage

Date reported: 04/01/22

Status: Cause of the issue identified and waiting on a fix 

Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue

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Issue: Post flooding error message when attempting to post some messages

Date reported: 13/04/22

Status: Resolved 

Latest update: 26/05/22 - A bug fix update has been deployed and the issue has been resolved. 

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Issue: Add video button not appearing 

Date reported: 20/04/22

Status: Cause of the issue in being researched 

Latest update: 19/05/22 - The cause of this issue is still being investigated   

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Issue: Security check message when logging into the community 

Date reported: 06/05/22

Status: Resolved

Latest update: 08/09/22 - The security check message will no longer appear when logging into the community. 

[Dave-O2]

Hey @Mi-Amigo and all 

A fix is still being worked on for the unread/unanswered post bug, however the intermittent notification issue should now be resolved.

@pgn regarding the capability to have multiple handsets on a single MyO2 account, we don't have any timescale to share on this at the moment, however we'd hope to see this return after the full migration to 360 has been completed.

@Cleoriff You're right two years to fix the pop up issue is far too long , sorry it may seem i'm repeating myself here, however i'm working to get this resolved on my watch as this also affects me daily.

[Cleoriff]

Thanks for the info @Dave-O2 

Good luck with the pop up issue !!

[Mi-Amigo]

Thank you @Dave-O2 

Good to know unanswered/unread issue is being looked at; and good luck with "pop up" issue.

[gmarkj]

Strangely the unread issue has calmed down since posting about it.

Whether that is down to someone tinkering with the code or a change in behaviour on the forum it's impossible to say...

[Cleoriff]

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@gmarkj wrote:

Strangely the unread issue has calmed down since posting about it.

Whether that is down to someone tinkering with the code or a change in behaviour on the forum it's impossible to say...

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@gmarkj 

Probably because we got fed up of scrolling back through reams of 'Unread posts' (which we'd read a million times)....so we stopped trying to find NEW posts.  😂

[pgn]

In a fit of pique, I filled in the pop-up today...

Looks like even that's broken...

[Cleoriff]

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@pgn wrote:

In a fit of pique, I filled in the pop-up today...

Looks like even that's broken...

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Hooray!!
Good job @pgn 😂

[Oxonian]

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@pgn wrote:

Looks like even that's broken...

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@pgn 

Now if you could really break it so that it ceases to appear at all - that would be good news ! 🤣

[Dave-O2]

Hey all, 

Just checking in to update that the unread/unanswered post bug should also now be fixed 👍

I've had a look and i'm no longer able to replicate the issue, please let me know if this crops up again 😊

[MI5]

So far, so good @Dave-O2