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Community platform bugs, issues and suggestions

Martin-O2
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Hey everyone, 

 

This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when it was first reported, the current status and the latest update. This will enable you to easily check if something you've noticed has already been flagged. 

 

How do I report a new issue or bug I've encountered on the community? 

We would like you to use this topic to report any new bugs or issues that you come across so we can add them to the tracker. To do this simply report the issue in the comments and tag in the community team so we can update the top post with any new issues. Please include as much detail as possible when reporting a new issue and where possible include the following: 

 

  • The Date and time you first noticed the issue 
  • A detailed description of what the issue is and how it's affecting your user experience 
  • If applicable include the URL of where you encountered the issue 
  • The web browser and operating system you are using 
  • If applicable a screenshot of the issue 

The above information will help us and the support team properly identify the issue and get working on a fix. 

 

How do I check the status of an issue that has been reported? 

At the bottom of this post you will see a list of all the active and recently resolved issues. The current status of the issue, along with the most recent update with be shown there. If you have a new question or more information about an open issue please post it in the comments of this topic. 


You can also use this topic to make requests or suggestions for new features or changes to how the community platform works! Please bear in mind that making changes can often take time and some requests won't be possible for various reasons but that said we would really appreciate your insights on how to improve the community interface and will aim to implement changes where possible. We will track any suggestions below the issues. 

 

Thanks for your patience while we work the outstanding issues and for your help reporting and testing. 


Issue: Your own posts showing in the unread message page

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 


Issue: Unread posts taking you to the OP and not the unread post

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 


Issue: Customer survey pop-up frequency and drop to bottom of the webpage

Date reported: 04/01/22

Status: Cause of the issue identified and waiting on a fix 

Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue


Issue: Post flooding error message when attempting to post some messages

Date reported: 13/04/22

Status: Resolved 

Latest update: 26/05/22 - A bug fix update has been deployed and the issue has been resolved. 


Issue: Add video button not appearing 

Date reported: 20/04/22

Status: Cause of the issue in being researched 

Latest update: 19/05/22 - The cause of this issue is still being investigated   


Issue: Security check message when logging into the community 

Date reported: 06/05/22

Status: Resolved

Latest update: 08/09/22 - The security check message will no longer appear when logging into the community. 

 

 

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MI5
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Seriously doing my head in now!!!!!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 121 of 156
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MI5
Level 94: Supreme
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and they're all back again for the 4th time today.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 122 of 156
867 Views

Cleoriff
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@gmarkj wrote:

I've read this thread 3 times before I realised it was the same one.

Marked it as read (in the thread) still shows up in unread posts.

Hope there's not a word ending game tomorrow - could make it eventful!


There IS a Word Ending Game tomorrow @gmarkj. @Mi-Amigo has confirmed it to me just now.

I'll bring his attention to this post!

Veritas Numquam Perit

Girl in a jacket
Message 123 of 156
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Mi-Amigo
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@Cleoriff @gmarkj @pgn 

 

Thank you @Cleoriff for bringing this to my attention.

To confirm - yes, there was Words Ending Game planned for tomorrow - Tues 06 Feb.

In the circumstances, it might be best to postpone WEG for two weeks

so hopefully WEG can return on Tues 20 Feb.

animated-elephant-image-0327



Girl in a jacket


Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

Message 124 of 156
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pgn
Level 76: Forum Legend
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Wise move, postponing the WEG, @Mi-Amigo 👍🏼 Any course of action that preserves your sanity is to be recommended. Good call @gmarkj and @Cleoriff 👏

Message 125 of 156
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Cleoriff
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@Mi-Amigo wrote:

@Cleoriff @gmarkj @pgn 

 

Thank you @Cleoriff for bringing this to my attention.

To confirm - yes, there was Words Ending Game planned for tomorrow - Tues 06 Feb.

In the circumstances, it might be best to postpone WEG for two weeks

so hopefully WEG can return on Tues 20 Feb.


Good call @Mi-Amigo and thanks for responding so quickly. 😉

Veritas Numquam Perit

Girl in a jacket
Message 126 of 156
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MI5
Level 94: Supreme
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@MI5 wrote:

and they're all back again for the 4th time today.


and now the 5th time.

How many incompetent buffoons does it take to write forum software?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 127 of 156
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jonsie
Level 94: Supreme
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I thought it too good to be true!

Just happened for the first time today for me

Message 128 of 156
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Mi-Amigo
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@Dave-O2 

Any news of when this on-going issue is going to be fixed ???

animated-elephant-image-0327



Girl in a jacket


Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

Message 129 of 156
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gmarkj
Level 66: Unequalled
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Not sure if it has @Mi-Amigo , as those threads which kept showing up are no longer.
This might have been due to me flicking the master "mark all posts as read" switch though, so would be useful to get an update...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 130 of 156
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