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Hey everyone,
This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when it was first reported, the current status and the latest update. This will enable you to easily check if something you've noticed has already been flagged.
How do I report a new issue or bug I've encountered on the community?
We would like you to use this topic to report any new bugs or issues that you come across so we can add them to the tracker. To do this simply report the issue in the comments and tag in the community team so we can update the top post with any new issues. Please include as much detail as possible when reporting a new issue and where possible include the following:
- The Date and time you first noticed the issue
- A detailed description of what the issue is and how it's affecting your user experience
- If applicable include the URL of where you encountered the issue
- The web browser and operating system you are using
- If applicable a screenshot of the issue
The above information will help us and the support team properly identify the issue and get working on a fix.
How do I check the status of an issue that has been reported?
At the bottom of this post you will see a list of all the active and recently resolved issues. The current status of the issue, along with the most recent update with be shown there. If you have a new question or more information about an open issue please post it in the comments of this topic.
You can also use this topic to make requests or suggestions for new features or changes to how the community platform works! Please bear in mind that making changes can often take time and some requests won't be possible for various reasons but that said we would really appreciate your insights on how to improve the community interface and will aim to implement changes where possible. We will track any suggestions below the issues.
Thanks for your patience while we work the outstanding issues and for your help reporting and testing.
Issue: Your own posts showing in the unread message page
Date reported : 26/08/21
Status: Bug identified and waiting on a fix
Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue.
Issue: Unread posts taking you to the OP and not the unread post
Date reported : 26/08/21
Status: Bug identified and waiting on a fix
Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue.
Issue: Customer survey pop-up frequency and drop to bottom of the webpage
Date reported: 04/01/22
Status: Cause of the issue identified and waiting on a fix
Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue
Issue: Post flooding error message when attempting to post some messages
Date reported: 13/04/22
Status: Resolved
Latest update: 26/05/22 - A bug fix update has been deployed and the issue has been resolved.
Issue: Add video button not appearing
Date reported: 20/04/22
Status: Cause of the issue in being researched
Latest update: 19/05/22 - The cause of this issue is still being investigated
Issue: Security check message when logging into the community
Date reported: 06/05/22
Status: Resolved
Latest update: 08/09/22 - The security check message will no longer appear when logging into the community.
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Was OK on Saturday and Sunday, the only fly in the ointment being 3, if not 4, of the blasted pop-ups in 30mins early-on, @Dave-O2 - two within the space of 5mins, one answer disturbed!
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Begs the question....
Why are they able to fix the unread/read posts within a week but cannot fix the ferkin' pop up for over a frickin' year????
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- 93498 Posts
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Time flies when you're having so much fun!
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- 37504 Posts
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One for @Kei-M_O2 next week:
I have noticed, across several browsers on several platforms, that there is a severe lag when accessing some of the OffTopic threads: Virtual Lounge, Word Association, and What Are You Listening Too Right Now are the three main ones.
Is there something on forum indexes that can be rebuilt, or perhaps some pruning is needed, to restore the usual snappiness of these three threads?
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Yes it did meet with a lot of resistance!
2 of our members who knew far more about building and maintaining websites and web design than Mercedes did, were adamant that her rationale for splitting threads was absolute nonsense.
The more we fought against it, the more threads she split (out of spite in my opinion) 😖
Something she did in a previous role in Spain apparently and was met with the same type of resistance. (according to one of her deputies here!)
The Virtual Lounge was one of those Mercedes took her chainsaw to. (Started in 2014, chopped in 2017 and in my opinion has worked fine for the past 7 years)
If I found lag in any of those threads mentioned by @pgn, I would say so. I have no issue with any of them.
