Does anyone else find it unusual that O2 stores don't seem to be able to communicate with staff at O2 regarding any problems with phone lines? And that O2 staff in store don't seem to be able to look at anything regarding business. And that business is only available via telephone and online? For a company that provides communication, it seems strange that each department is so isolated
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@TimOG as @MI5 said, Communication is pretty poor overall
However, on the other hand, we do get some retail store staff who go above and beyond what's required. My local store has always given me excellent service.
I have found @Cleoriff that O2 retail stores and mobile 'phone outlets generally are far more helpful when deserted at 9.10am on a wet Monday morning than when they are rammed on a Saturday lunchtime. Of course, that is all due to the staffs' need to earn commission, which I feel is perfectly understandable. 😀
