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Check your marketing settings or contact preferences in your MyO2 for a start, @jamiemac
And then check who the call originates from, it could be spam calls and not genuinely O2 at all:
Guide: A Guide to Deal with Spam/Scam Calls and Text
Good luck!
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@jamiemac wrote:As it is not clear how to register a complaint with O2,
It would be a futile exercise lodging a formal complaint in these circumstances, but for the record :-
Contact Us | Help, Support and Useful Numbers | O2
https://www.o2.co.uk/contactus
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@jamiemac Whoever is calling you saying they're from O2 are not from O2. They are scammers, so asking O2 not to allow this is a waste of time. O2 cannot stop these calls. They happen on all the networks. Follow the guide provided above by @pgn to block the caller. The numbers will constantly change because that's what the scammers do. If you speak to them when they call they'll just keep calling. If you don't recognise the number, don't answer the call. If it's someone you know or the call is important they will leave a voicemail. If they don't, just block the number as per the guide above.
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It used to be tricky in the Legacy MyO2 as well, and on more than one occasion, usually after a system update somewhere, the flags would all revert to "enabled" - it pays to keep an eye on those settings periodically, now you know where they are, @jamiemac - the Web version of MyO2 screenshots below (for someone now on 360 and not on the Legacy system still!):
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@jamiemac wrote:Thanks for this, pgn. It was really hard to find the relevant "Manage your preferences" page on O2 - it didnt look anything like your screen shot above. Needed another code. But I have now done it. It makes me think they dont want you to find it. I have asked them by phone to stop, but it's possible that wasnt enough. I think it should default to "no cold calls", unless you specify that you are happy to receive them.
I don't think you really understand what's going on, @jamiemac. Changing your preferences with O2 won't stop the calls. The scammers don't care about you changing your preferences. If they have your number, or you gave them information when they called you they will keep calling using different numbers. The only thing you can do is report the numbers to 7726 and then block them. You need to read the statement below if you've spoken to them and given them any information at all:
If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/
