Cloakroom

[Anonymous]

I recently went to a gig at my local O2 venue when I tried to use the O2 Priority app for the free cloakroom deal but as both the wifi and 4G wasn't working I couldn't access the app to the code needed to claim the deal.  

It pretty ironic that your service wasn't working, and also pretty annoying as I had to pay to hang my coat up : (

[MI5]

I have the same problem in one particular Halfords store I use.
I have to get the code as I am approaching the store as it won't work when in store, but I thought all O2 venues had free wifi that you could use to connect and get onto the app, but that is really poor if it wasn't working either!

[Anonymous]

exactly - I couldn't get on the wifi either!

More info

[MI5]

Shocking, mate!

[jonsie]

Unsurprising to be totally honest....

[Marjo]

Hi @Anonymous and welcome to our forum. Sorry to hear that you were not able to use the code. 😞 Which O2 venue was it? We can pass on your feedback.

[Anonymous]

Hi Marjo

This was O2 in Boscombe, Bournemouth on 12th December.

I'd like to make a complaint to O2 about it but I can't find an email address to use, do you know the correct email address for complaint?

[Cleoriff]

@Anonymousthere is no email address. To complain then follow this route https://www.o2.co.uk/how-to-complain

[MI5]

Complaints process is here which contains an email address https://www.o2.co.uk/how-to-complain