Claiming Free Galaxy Buds2 Pro Graphite for £1

JaxW · ‎03-11-2023

Hi

Hoping someone can help.

I received my code from o2 yesterday to claim my free Free Galaxy Buds2 Pro Graphite for £1.

Every time (probably over 20 times in last 24hrs) I enter my code I receive the following message

"Ooops, somethings gone wrong.

VMS (VOucher Management System) is not available currently. Please try again later"

Online bot chat is useless as it doesn't recognise my issue. Has anyone else come across this and how did they resolve?

Many thanks,

MI5 · ‎04-11-2023

@JaxW

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎04-11-2023

@JaxW

I would be inclined to give it a day or two, clear your temporary internet files and cookies, restart your device and then try again.

Often in such circumstances, a brief delay will resolve the issue.

It's inexplicable, but you have reported that the error message said "Please try again later".