Chat with Customer Services Staff

Anonymous · ‎04-04-2010

every time I go online at O2 a little box pops up telling me Sales Staff are available to talk if i need help. I select CHAT, click on "I am an existing customer" and wait, and wait and wait and wait but no one ever speaks to me. Now I know O2 customer service is notoriously bad but what is with this silly online chat that never happens?

Gerry

Anonymous · ‎04-04-2010

As a matter of interest, would this be during normal working hours?

It is the same whenever it happens - normal working hours, evenings, weekends etc. If it is "manned" only during "normal working hours" that should be made clear and I am sure it would not be beyond O2's technical know-how to disable it at other times.

Gerry

perksie · ‎04-04-2010

Worked fine for me today, I was even offered to speak to a live operator straight away, I wonder if something on your pc is blocking it?

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Anonymous · ‎04-04-2010

Worked fine for me today,......I wonder if something on your pc is blocking it?

Well I have tried disabling various suspects (Norton IS, script blockers etc) but result is always the same.

Never mind - they would probably would not be able to help anyway. They rarely do when I contact them by email or telephone.
Thanks for your replies anyway - much appreciated.

Gerry

Anonymous · ‎04-04-2010

Worked fine for me today,......I wonder if something on your pc is blocking it?

Well I have tried disabling various suspects (Norton IS, script blockers etc) but result is always the same.

Never mind - they would probably would not be able to help anyway. They rarely do when I contact them by email or telephone.
Thanks for your replies anyway - much appreciated.

Gerry

Anonymous · ‎05-04-2010

Nothing such has been happened with me ever. I am afraid something on your system might be preventing it to get connected.

browni · ‎05-04-2010

Now I know O2 customer service is notoriously bad

Eh?

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Anonymous · ‎08-07-2010

Direct link https://server.lon.liveperson.net/hc/63960994/?cmd=file&file=visitorWantsToChat&site=63960994&byhref...

This should help a few folk....

Anonymous · ‎08-07-2010

Direct link https://server.lon.liveperson.net/hc/63960994/?cmd=file&file=visitorWantsToChat&site=63960994&byhref...

This should help a few folk....

jonsie · ‎08-07-2010

Direct link https://server.lon.liveperson.net/hc/63960994/?cmd=file&file=visitorWantsToChat&site=63960994&byhref...
This should help a few folk....

Nice spot!

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