Changed tariff to Esim but can't download as have no phone coverage any more

[jbbee11]

I changed tariff and ended up with an Esim which I can't download because I now have no coverage.  I can't log on to MyO2 as it requires entering a code sent by text. There is no way I can receive a text.  I've tried to speak on line with a human but can only get a robot. I know I should get a QR code to scan for the Esim, but this gives me another problem, as I only have one phone, so can't scan it.  Can anyone help?

[madasaf1sh]

@jbbee11 

You are best selecting the option to not use an esim, as you are now in a work of pain, 

You will either need to pop to an o2 shop with Photo ID and get a new physical sim  or call o2 on 0344 809 0202 and they should be able to help

Good Luck

[jonsie]

Take photo ID instore

or use the social media link below

[jbbee11]

Thank you for your reply. I'm actually at my wit's end now.  I tried the 0344 number but was left hanging on until, eventually, I was cut off. I'm so sick of going round and round in circles on the O2 website, clicking on all the so called 'help' buttons, trying to find a human agent.  It's clearly not going to happen. I've even tried calling several stores, to see if they could help but only ever get an automated message.  I suppose my only hope now is to try the 0344 number and hope they don't pull the plug again.  Sorry for the rant and thanks again for your help.

[Cleoriff]

@jbbee11 

Mentioned above are the options to

1) Go instore with Photo ID

OR

2) Contact O2 via social media. (Based in the UK)

Message O2 on Facebook (  https://o2uk.co/O2CFB) , Twitter (X)(  https://o2uk.co/O2CTW) or Instagram (  https://o2uk.co/O2CIG)

[jbbee11]

I can't get out at the moment, so will try the social media route. Thanks for your reply. 

[Cleoriff]

You're welcome @jbbee11 👍