Re: Cancelled contract but still being charged - Page 2

Angie49 · ‎04-04-2019

I cancelled a contract 2 years ago and they still taking money for past 2 years . I was told a £600 refund will be with me in 5 to 15 days so phoned again and now refusing to give me a refund . I cancelled 2 years ago on live chat and they say there is no evidence of this . Im furious £600
They offered me £10 as a sorry . Absolutley disgusted . Im not letting this drop

Cleoriff · ‎05-04-2019

@Angie49 wrote:
My full name is angela frost do i also give my mobile number on here

No @Angie49 you don't. All that goes in a private message to @EmilieT

If you click on her name on my link it will take you to @EmilieT 's profile. On the right hand side is a line Send this user a Private Message. If you click on that it will open a box (for Emilie) and you can send her a Private Messag (PM)

Veritas Numquam Perit

Laurenc_123 · ‎03-04-2020

Hello,

I cancelled my contract last month however I'm still being charged a monthly airtime bill.

I've tried to get hold of a live chat with 02 or a customer contact email but they seem to have removed this from the website making it impossible to contact and resolve.

Please can you advise what Ineed to do as I'm getting extremley frstrated with this experience!

It's making ma not want to ever use 02 again.

gmarkj · ‎03-04-2020

How did you cancel and did you get any acknowledgement?
The only thing we can suggest is to call the customer service team as we cannot see customer accounts on here as we are also customers...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎03-04-2020

@Laurenc_123

Did you cancel by text? Guide: Cancelling Your Contract

Veritas Numquam Perit

Laurenc_123 · ‎03-04-2020

No, I cancelled over a month a go via My 02 and the live chat.

Can you advise what I should do next? The airtime bill should not have been added to my account this month or future months as I was told that my account had been changed to pay as you go.

Cleoriff · ‎03-04-2020

@Laurenc_123 wrote:
No, I cancelled over a month a go via My 02 and the live chat.
Can you advise what I should do next? The airtime bill should not have been added to my account this month or future months as I was told that my account had been changed to pay as you go.

Live chat rings alarms bells @Laurenc_123 They aren't the best with anything really. It looks as if you have to ring Customer services on 202 and be prepared for a long wait...

Veritas Numquam Perit

MI5 · ‎03-04-2020

If you transferred to PAYG you would have received a new sim card that you should now be using.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.