Canceled my contract 18months - yet still being charged!

[Anonymous]

Hi,
I was told to log this here for immediate response and processing - am sincerely hoping that is the case! Please see my original query below, I look forward to hearing back from you ... Thanks
Hi there,
I would like to complain about the service I have received from O2.
I left London for South Africa in July 2010, if you check the line you will see it has not been active since then. Before I left I went into my branch, which was the Putney High Street, and asked for my account to be closed. They assured me it would be processed and taken care of.
I then moved back to South Africa only to find my account was still being debited! This is unacceptable – and called only to be told I had to go into my branch and ask for it to be closed there. Living in South Africa possessed a little problem to this but the call centre agent was adamant that this was the only way it could be done. Luckily I was there last April and went in again and went through the same procedure!
I have been locked out of my internet banking for a while but logged on lastnight only to find you are STILL debiting my account – nearly 18months later! I have canceled my debit order and would like to know what you plan to do about refunding me the money you have been deducting from my account!
Also I tweeted your Twitter account and found the consultant handling the account to be quite sarcastic and not very helpful towards me. I am in social media and the way this was handled from a social point of view is unacceptable!
I would appreciate your swift response
Thank you Genna

[adamtemp64]

you need to contact o2 directly these forums have little / no o2 involvement.
If they do respond here it is the same team as twitter.
send an email detailing all your issues to the complaint review service all details are on the main o2 contactus page under complaint code of practice quoted below

How do I make a complaint?
Complaints Code of Practice
At O2, we always try to make sure things run as smoothly as possible for our customers. If you're unhappy with any part of our service, please tell us.
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SO23 5AP
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[Anonymous]

Uhm thanks except that they told me to submit my query here! Your Customer Service really needs a relook cos this is ridiculous ...

[adamtemp64]

I am only another customer like you these forums are called the customer forums for a reason if it was o2 customer services that told you to post here also put that in your complaint.

[Anonymous]

yeh - it was them! Thanks - they don't make it easy to get hold of them internationally
Thanks

[adamtemp64]

if you still have the uk sim you can call for free as the contract is running +448448090200 source viewtopic.php?p=395704#p395704

[Anonymous]

@gennathatcher
If you'd like to drop me a PM with your details we'd be more than happy to look into this issue further for you.
Zoe