Solved: Re: Can I retrieve my chat?

Anonymous · ‎11-09-2015

I had a live chat earlier with the very friendly and helpful Savvy (thank you!) I was given some links to follow up later but I think my session must have timed out before I had chance to save them. Is there anyway I can retrieve the conversation so I get the links I need? thank you

MI5 · ‎11-09-2015

Not unless you still have the chat window open....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎11-09-2015

Not unless you still have the chat window open....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-09-2015

@Anonymous wrote:
I had a live chat earlier with the very friendly and helpful Savvy (thank you!) I was given some links to follow up later but I think my session must have timed out before I had chance to save them. Is there anyway I can retrieve the conversation so I get the links I need? thank you

deleted by me, just saw @MI5 answer

Anonymous · ‎11-09-2015

@Anonymous wrote:
I had a live chat earlier with the very friendly and helpful Savvy (thank you!) I was given some links to follow up later but I think my session must have timed out before I had chance to save them. Is there anyway I can retrieve the conversation so I get the links I need? thank you

No I don't think so @Anonymous. As far as I know the option of having the transcript emailed to you has to be selected during the Chat. You could try speaking to them again if you just need to be reminded of the links you need.