I just got off the call with customer care and I am so livid because first of all, I only spoke of Indians and I couldn’t literally hear what they say because they kept switching accents /languages so many times. The first person I spoke to mumbled so much, screamed at me and said he couldn’t give any solutions because I was not interested in switching to 5G. He even told me to go in store as 5G was the only solution to my problem. By the way my problem was that in 3 days I had exhausted 7GB of Data mind you, we have home wifi, I barely stepped out and oh the network in my postcode was just 1 4G network bar. This wouldn’t be my first 8GB data purchase so I found this extremely odd hence why I called to get a breakdown. After what seem like I was being shoved into a 5G hole, I requested to speak to someone else. He eventually put me through his manager.
Manager, also Indian suggested I switched to a bigger plan. I’m like sir, why does it always seem like I’m being forced to buy/upgrade to something when I call customer care??? I come with a problem, just help me find a solution to it instead of shoving things down my throat! This doesn’t solve my problem in anyway. Also o2 maybe it’s about time you started checking your customer service agents. I don’t know why there has been an influx of Indians lately, I get the stereotype that they may be more technologically inclined but at the very least, let me be able to speak with someone I understand better or someone who wouldn’t switch to a completely different language during our conversation. I find that unprofessional and adds up even more to my frustration. On a side note, I’m seriously considering switching from this network. It’s really not going on well
