Solved: Re: Calls to customer service

Anonymous · ‎16-03-2013

Dont know if it been covered before but I have just had my bill and have various calls to customer services that have an huge cost to them only trying to pay bills and end up costing more than the bill What is going on!!!

perksie · ‎18-03-2013

@Anonymous wrote:
09838380202 was the number given to us they did sort it out on this number

Make a formal complaint asking for repayment of the cost you shouldn't have been given that number:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=13668

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎16-03-2013

All calls to 202 are free......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-03-2013

@MI5 wrote:
All calls to 202 are free......

Just to add in case the OP does not get what you are saying. Other than calling O2 via a o2 Phone on 202 you will be charged to call the number.

MI5 · ‎16-03-2013

I really don't understand the question. All calls to CS on an O2 contract are free, unless you call from a non O2 phone, but then the calls wouldn't be on the O2 bill....??

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-03-2013

My daughters Phone on pay monthly was faulty so couldnt call 202 so we were given a number to call a premium rate number ended up costing over £30 in calls on my landline

jonsie · ‎18-03-2013

@Anonymous wrote:
My daughters Phone on pay monthly was faulty so couldnt call 202 so we were given a number to call a premium rate number ended up costing over £30 in calls on my landline

I don't know what number you rang but from a landline the call is 5p/min on BT.

From the contact us at the foot of every page:

Customer Service Number Charges

From your O2 mobile	202	Free
From a landline	0844 809 0202	5p / min†
From abroad	+44 844 809 0200	Free‡

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎18-03-2013

09838380202 was the number given to us they did sort it out on this number

Bambino · ‎18-03-2013

Who gave you that number? Were you aware that it was a premium rate number before you used it?

I DO NOT WORK FOR O2

perksie · ‎18-03-2013

@Anonymous wrote:
09838380202 was the number given to us they did sort it out on this number

Make a formal complaint asking for repayment of the cost you shouldn't have been given that number:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=13668

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

jonsie · ‎18-03-2013

@Anonymous wrote:
09838380202 was the number given to us they did sort it out on this number

At a guess I would say online chat gave you the number?

Make a complaint straight away!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS