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Calls to customer service

Anonymous
Not applicable

Dont know if it been covered before but I have just had my bill and have various calls to customer services that have an huge cost to them only trying to pay bills and end up costing more than the bill What is going on!!!

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perksie
Level 69: Guiding Light
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@Anonymous wrote:

09838380202 was the number given to us they did sort it out on this number


Make a formal complaint asking for repayment of the cost you shouldn't have been given that number:

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=13668

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 9 of 15
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MI5
Level 94: Supreme
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All calls to 202 are free......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 15
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Anonymous
Not applicable

@MI5 wrote:
All calls to 202 are free......

Just to add in case the OP does not get what you are saying. Other than calling O2 via a o2 Phone on 202 you will be charged to call the number.

Message 3 of 15
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MI5
Level 94: Supreme
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I really don't understand the question. All calls to CS on an O2 contract are free, unless you call from a non O2 phone, but then the calls wouldn't be on the O2 bill....??
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 15
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Anonymous
Not applicable

My daughters Phone on pay monthly was faulty so couldnt call 202 so we were given a number to call a premium rate number ended up costing over £30 in calls on my landline 

Message 5 of 15
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jonsie
Level 94: Supreme
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Registered:

@Anonymous wrote:

My daughters Phone on pay monthly was faulty so couldnt call 202 so we were given a number to call a premium rate number ended up costing over £30 in calls on my landline 


I don't know what number you rang but from a landline the call is 5p/min on BT.

From the contact us at the foot of every page:

Customer Service Number Charges

From your O2 mobile202Free
From a landline0844 809 02025p / min†
From abroad+44 844 809 0200Free‡
Message 6 of 15
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Anonymous
Not applicable

09838380202 was the number given to us they did sort it out on this number

Message 7 of 15
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Bambino
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Who gave you that number? Were you aware that it was a premium rate number before you used it?

I DO NOT WORK FOR O2



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Message 8 of 15
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perksie
Level 69: Guiding Light
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Registered:

@Anonymous wrote:

09838380202 was the number given to us they did sort it out on this number


Make a formal complaint asking for repayment of the cost you shouldn't have been given that number:

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=13668

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 9 of 15
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jonsie
Level 94: Supreme
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Registered:

@Anonymous wrote:

09838380202 was the number given to us they did sort it out on this number


At a guess I would say online chat gave you the number?

 

Make a complaint straight away!

Message 10 of 15
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