Call centre

[Anonymous]

I wanted somewhere I could put a positive review, so here goes. I ran out of data a few days ago, I tried to add a bolt on with no luck. I rung the bolt on line still with no joy. So I rung the 02 line and spoke to someone at the call centre I wish I knew who it was, because I just wanted to say a massive thank you to him. He was so polite and helpful, not only that but he was so happy and cheerful, he is definitely what makes customer service worth calling.

[Curr946]

Its always good to see a fellow happy customer. Normally the only feedback is negative

[Cleoriff]

Hi @Anonymous What a lovely positive post. Thanks for telling us of your good experience. I am sure with a bit more information our community manager @Toby will pass this on to the customer service advisor involved

[Anonymous]

@Toby is the community manager & can help to pass on your positive experience

[MI5]

Thanks for letting us know

[Anonymous]

I'd be more than happy to provide any necessary information in hope that this positive feedback can get back to the guy who helped me. Customer service call centres get a lot of stick, I think we should recognise when someone does a great job. Saying that everytime I have spoken to someone from 02 they have been nothing but friendly and helpful, even on the online chat.

[Cleoriff]

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@Anonymous wrote:
I'd be more than happy to provide any necessary information in hope that this positive feedback can get back to the guy who helped me. Customer service call centres get a lot of stick, I think we should recognise when someone does a great job. Saying that everytime I have spoken to someone from 02 they have been nothing but friendly and helpful, even on the online chat.

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I find the same @Anonymous I think it's a lot to do with how we speak to people. Anyway if you pop back here tomorrow I am sure Toby will be in touch via this thread....

[Toby]

Hey @Anonymous,

Great to hear and welcome

Feel free to PM me about this (there's a link in my signature) and we will get the details needed to pass on your kind words.

[Anonymous]

@Anonymous thanks for sharing your positive experience

[jonsie]

This echoes my own experience when calling Thursday morning to replace a lost sim card. I can honestly say I have never had a bad experience calling O2. We only normally see complaints on here so thanks for posting positive comments.:smileyhappy: