COMPLAINT - Unable to make contact

[J_W]

Hello All,

I am writing this in order to reach out to anyone looking to raise a complaint with O2 for any part of their service through their complaint email complaintreviewservice@o2.com. Upon sending an email to this address you automatically receive a response informing you that they will be in touch "within 7 working days", I have emailed this address 6 times since the 26th of May and have not received a single response from any O2 representative via email or phone about my complaints. Please see this as a warning as O2 will not look to help deal with any complaints and will simply hope you stop requesting assistance.

Thanks

Jack

[ConjureOne]

Did you get a response? I'm in the same boat

[Cleoriff]

@ConjureOne 

As this thread was posted in February 24, I doubt anyone involved will respond.

[ConjureOne]

Probably not. Was just hoping to see someone in my situation had a half positive outcome at the very lowest of the least as I've tried to do some positive research into this and all I've read is people giving up because they feel they've just hit a brick wall. 

[Oxonian]

@ConjureOne 

If you tag @Kev975, there is perhaps an outside chance that he might respond. 👍

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[Kev975]

I did not give up I took them to the telecommunications ombudsman ans win and got compensated 

[Cleoriff]

Good to hear @Kev975. Hopefully that will help @ConjureOne 👍