Solved: Bt mobile

Cairdeas · ‎02-10-2015

Hi guys. My aunt just phoned me in a panic. She called me on Wednesday for a few minutes, and got an email from BT to say she has used all her allowance. I checked my phone and the call lasted 4 mins 33 secs. I went up to check her phone and it said the call lasted 495 mins! How can that possibly be , even if she didn't hang up properly, I disconnected at my end. ? I made sure her data was always off too. X TIA

MI5 · ‎02-10-2015

If she made the call she has to end it too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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MI5 · ‎02-10-2015

If she made the call she has to end it too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cairdeas · ‎02-10-2015

Oh no 😳 ok..Thank you x

Cleoriff · ‎02-10-2015

Mind you @Cairdeas that's a hell of a lot. Nothing to lose by ringing BT and you telling them the call lasted only 4 mins plus. ...Put it this way, I would be doing that...:smileywink:

Veritas Numquam Perit

Cairdeas · ‎02-10-2015

Thanks @Cleoriff. I'll call them in the morning. My poor auntie . She'll be too scared to use it again 😔 x

MI5 · ‎02-10-2015

She's not the only one http://www.dailymail.co.uk/news/article-2637913/Grandfather-hit-1-000-bill-single-call-mobile-operat...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-10-2015

I had a similar thing happen with my husband when he rang me from his O2 mobile. He didn't end the call as he was driving. The call actually took 2 minutes...He was charged for a lot more. I made him ring O2 I was there with my phone minutes as evidence.They refunded him. So it does work...

Veritas Numquam Perit

Cairdeas · ‎02-10-2015

Wow @MI5..Just shows how easily things can go wrong when you're not very savvy with phones 😔 x

Cairdeas · ‎02-10-2015

I hope I get someone as understanding @Cleoriff 😰 x

MI5 · ‎02-10-2015

It does 😞
My mother did it once and now she turns the phone off after every call she makes, just to be sure it's ended!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.