Solved: Re: Bittery disappointed with Annovo UK.

anticpated · ‎07-11-2014

As some of you know, I had to send my telephone away for repair. Well it came back today however it was not repaired for no specified reason. After a few telephone calls I found out that the reason for it not being processed was "it is rooted".

It's the same telephone from day one of ownership other than other LG software updates. I asked to see this evidence however to no avail I was refused this because of Data Protection. I'm really angry because it's only half paid, the USB port doesn't function correctly (as originally stated) and the fact I've been left with a £210 effective brick.

Basically I feel like paying what I'm due, getting the telephone port fixed by LG and cancelling my O2 contract. It's made me that angry.

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra

Cleoriff · ‎09-11-2014

@anticpated wrote:

It's really a shame, however the third party services of O2 are terrible.

It makes you suspicious of all these 3rd party network linked repair centres.

My son worked for Unipart who handled repairs for Vodaphone. He was very concerned because the majority of phones that came through were 'fault labelled' before they reached him for repair. They had a SET list of faults to choose from.

He said nothing appeared to be individualised to a specific phone problem

For instance the amount of so called water damaged phones he opened.. and actually had no water damage at all??

As a result, he passed on his concerns to all of the family...about dealing with the likes of Anova or Unipart:smileysad:

Veritas Numquam Perit

Anonymous · ‎07-11-2014

I had the same issue with a Samsung handset that they refused to repair even though it was a warranty issue.

My advice would be to make a formal complaint an email every executive etc you can. Eventually, they should offer to repair your handset. I know this can be a lengthy process but it does work.

Alternatively, send it to another repair centre as there are lots of warranty repair centres out there depending on what handset you have.

Good luck

MI5 · ‎07-11-2014

Yeah, you can try CPW, they do warranty repairs, but I'd defo raise a complaint and ask for the evidence of it been rooted (which, incidentally, legally, does not void warranty).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-11-2014

Hi anticpated

I echo the other members thoughts.

Certainly use the complaint link if you think it warranted (I would)

It does sound like the engineer has made an error of judgement.

😄

Cleoriff · ‎07-11-2014

@MI5 wrote:
Yeah, you can try CPW, they do warranty repairs, but I'd defo raise a complaint and ask for the evidence of it been rooted (which, incidentally, legally, does not void warranty).

Hi @MI5

That last sentence about it NOT voiding warranty? Could you clarify that for me please?

It was my always my understanding that rooting automatically voided warranty

(Or is that totally dependent on what is wrong with the phone?)

Veritas Numquam Perit

MI5 · ‎07-11-2014

@Cleoriff, I'd be happy to....
The fault is hardware - rooting is software, therefore an unrelated issue, but despite that, there have been cases taken to court previously whereby the decision has been that rooting should not be a reason to deny a claim for warranty repairs.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-11-2014

@MI5 wrote:
@Cleoriff, I'd be happy to....
The fault is hardware - rooting is software, therefore an unrelated issue, but despite that, there have been cases taken to court previously whereby the decision has been that rooting should not be a reason to deny a claim for warranty repairs.

Thanks for that @MI5 I would imagine that is akin to a problem with, for instance a car. You take this back to the garage because you have a problem with the paint work...and they say we cant do that because you have tuned the engine up?...

Veritas Numquam Perit

MI5 · ‎07-11-2014

Yes, exactly the same

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

anticpated · ‎07-11-2014

I taken some steps now. Talked to LG UK whom should know if their equipment has been tampered with and have arranged contact with somebody who will pass my information to a relevant party. Also I have emailed a complaint to O2.

By the time I'm finished they will be sick of hearing about it.

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra

Anonymous · ‎07-11-2014

Thank you for the update.

Be interesting to watch your updates as this progresses.