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Billing Balance Email?

Anonymous
Not applicable

I've moaned previously about not being able to see what payment i owe without having to search high & low... For some reason i've had a helpful email stating

 

This month, there's no balance to pay on your Airtime Plan, you only have to make your Device Plan payment of £00.00. This'll be taken from your account on, or just after the date on your payment schedule.

 

Can anyone tell me what has changed to make this happen? I've never had it before. I haven't changed any email settings etc. Is this a new thing from O2?

 

 

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madasaf1sh
Level 53: Renowned
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@Anonymous

Its a legal requirement to send you billing information , even if your balances are 0.

Its like your Credit Card, when you don't have any balance or nothing to pay, they still send you a statement.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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Anonymous
Not applicable
@madasaf1sh I normally get a message saying your bill has been produced, see it here etc, but never had an email with the amounts on.. It's a god send.. long may it continue
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