Bill

[Anonymous]

Hi can anyone help me O2 has taken £224 out of my account instead of £74. I'm now broke and have no money for the electric. I have tried contacting them several times but the guru couldn't help and when I did get through to an advisor twice....they just hung up.

where can I go with this problem??

very embarrassed going to have to ask someone to lend me money

[MI5]

Unfortunately there is nothing we can do here as we do not have access to your account.
You need to keep trying to talk to someone in customer service.
Call early morning when it's quietest around 8 - 8.30 am
http://www.o2.co.uk/contactus

[Cleoriff]

Hi @Anonymous you HAVE to persevere with customer services. Only they can help you sort this out

We have no access to your account so can't help further Sorry http://www.o2.co.uk/contactus

If you wish to complain..the link is in that thread..

[jonsie]

If it's been taken in error then speak with your bank, they can sort it out for you.

[Wa10]

As above, you really do need to speak to Customer Services to resolve.

That said, as mentioned by @jonsie, if the payment was taken by Direct Debit then have a chat with your bank, as you're protected by the Direct Debit Guarantee which means you can carry out an indemnity claim and have the funds returned to your account by the bank - this is far quicker than O2 refunding.

If you go down this route though, please make sure you do speak to CS when you are able to, as otherwise potentially a recalled payment could result in your services being restricted and a negative impact to your credit file.

Have you checked MyO2 via the app or website to confirm the payment amount and whether it sheds any light on why a different amount has been taken?

[Anonymous]

Have a look at the breakdown of charges in myo2 as that may shed some light