Bill when in hospital with no other means of communication

[Anonymous]

I was hopitlised 28 october to 10 november you can imagine the shock of a bill for £145.00 and when contacting o2 I got no help for which I am disgusted and will leave o2 as soon as possible after over 30 years.Has any body experiaced the intrasigents of o2.

[jonsie]

I do sympathise but I suppose bottom line is that O2 are a business and many people could claim extenuating circumstances. A big bill but presumably you went way over your allowance. It's a shame people didn't call you as it's obviously free.

[Bambino]

@Anonymous Sorry to hear you've been ill, and hope you're now recovered, but how was O2 supposed to know you were in hospital and why would it be O2's fault that your mobile was your only method of communicating? Was the high bill because you went over your tariff allowances? 

[Cleoriff]

Hi @Anonymous I do know that most hospitals allow patients to use their WiFi. I am sorry you didn't realise this but had you asked one of the members of staff they would have given you the password to use. There may have been a small daily charge but nothing as steep as using mobile data for the length of your stay.

I am sure if you contact O2 again...you may find an advisor who is or more sympathetic to your issue

http://www.o2.co.uk/contactus

[MI5]

Unfortunately, if you use your phone, you need to pay for it.
By all means leave O2 at your earliest opportunity but I don't know of any networks that will give you free services.

[Anonymous]

If there was a network with free services then everyone would move 

[adamtemp64]

What are the charges for have a look in myo2

Data is capped on consumer tariffs

Where these premium rate charges or just going over included minuites?