Bill increase

[Anonymous]

i was going to leave O2 last year but they offered me a good deal of £13 as I was out of contract. The recent Bill increase has added £4 a month, which I believe to be a ridiculous amount. Has anyone else experience this problem? I'm not going to pay £17 as I could get a new contract for that price.

[Anonymous]

You are thinking about the current tariffs, this one will be at least a year old.

[Anonymous]

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@MI5 wrote:
There could be charges on the account for other usage.
Without seeing the account details we wouldn't know.

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Agree, that would be my second guess: usage not included in the Tariff. Op would have gone over minutes included or called 08xxx numbers. Those are the most common ones...

[Anonymous]

Possibly mms messages also

[Anonymous]

No overspend and Last month I sent one mms. I contacted them today on chat and my contract expired in March. After an hour I was offered £3 loyalty discount, as what happened last year. So I guess this is the mystery increase, but extremely difficult to get a very basic answer!!

[perksie]

Fairly straightforward, if your contract has expired you would have gone back to the original price before discount after 12 months, which is normal.

[Anonymous]

You cannot get easy answers from live chat but good on you fir gettimg the discount

[Anonymous]

It would have been nice if they had told me my contract had expired, I had to ask, after an hour I will now cancel and go elsewhere

[Anonymous]

They won't tell you, it will be in your myo2 &'it's your obligation to check.

Once the minimum term has expired you will then get put on a 30 day rolling term until you decide to cancel

[perksie]

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@Anonymous wrote:
It would have been nice if they had told me my contract had expired, I had to ask, after an hour I will now cancel and go elsewhere

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Again it's normal, any other company will do exactly the same.

You've had a 12 month discount for last year and been offered it for another year, difficult to know why you're not happy with that.

[Anonymous]

My own fault for not checking, but they couldn't answer why the price increase was so much, then I was pushed onto upgrade, disappointed with the customer service.