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Being charged for a phone call to Tunisia that I never made

Level 1: Joiner
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I just received my bill from o2. My bill was £71.00 (it’s usually around £8)  Apparently I made a phone call to Tunisia on 31st March for 20 minutes.  I did not make this call….. I was on to a o2 rep last night for ages trying to convince them I made no such call.  The rep said he I must have made the call and that he has never heard of it happening before.  I did a very quick google search and this has been happening o2 customers since 2021.  So no idea why this particular guy knew nothing of such fraud.

There is an article in ‘The Guardian’ January 2023 on the same thing happening re: a phonecall to Tunisia and the person being charged hundreds of pounds.  
o2 really need to sort this out.  I have been a longterm customer for years.  I will be leaving asap. Seems just far too easy for scammers ro access o2 customers accounts.  Very worrying  

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Level 94: Supreme
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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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