on 10-12-2015 07:14
on 10-12-2015 07:14
I have been waiting a week and have contacted O2 five times to have my PAYG number transferred to new monthly contract SIM. Every time "it's going to happen" "I can see it in the system" yet I wake up this morning and its still not happened. One person said leave old sim in. Another says put new one in. Useless! I am now having to use new sim with a number none of my friends have because i keep being told my old number will kick in. Then it doesnt. I had years of happy motoring on my PAYG, was convinced to change to save money and this is what happens. Useless customer service. One more day and then i will cancel my whole contract. Anyone else had the same problem?
on 10-12-2015 07:43
on 10-12-2015 07:44
on 10-12-2015 07:44
Contact cs again but do not use live chat.
You can complain here
http://www.o2.co.uk/how-to-complain
Or or google the o2 CEO address
on 10-12-2015 09:37
on 10-12-2015 09:37