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Been taken to debt collectors for a sim i never received

AB9519
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Hi everyone hoping someone can give some advice.

Been dealing with o2 for about 3-4 months now with no resolve (never even had a sim with them as the sim i ordered never arrived and my countless calls to them are being ignored, i am being promised call back that never occur and my credit score has been heavily impacted for a sim i never received or used) is it more effective to go through the process of taking them to court or to deal with an ombudsman?
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Bambino
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@AB9519 You can take a look at this page, which tells you how to contact the Ombudsman, and also how to use Resolver, which some people have found help through:

https://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@O2Georgina 

Can you help here at all please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Georgina
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@MI5 Thanks for the tag, @AB9519  I am going to send you a private message to look in to your query.

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AB9519
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Thank you Bambino slight_smile

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