Re: Bad weather

JD1308 · ‎14-01-2017

Yet again a little bit of bad weather and everything is slow!! Phone mast not working correctly so have limited access to the Internet! Takes ages for anything to load! It's not just a one off if 9 times out of 10 as soon as we get a hit of bad weather!!! Will O2 compensate for this at all???

MI5 · ‎14-01-2017

No, I doubt it tbh.
You can ask but highly unlikely unless you get someone in a really great mood

http://www.o2.co.uk/contactus

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adamtemp64 · ‎14-01-2017

I doubt you will get a refund / discount as the weather is beyond o2's control. And covered in the t&c 2.2 http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

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Cleoriff · ‎14-01-2017

When we have bad weather it's always the Sky signal that I lose first. Never O2.

Veritas Numquam Perit

MI5 · ‎14-01-2017

Heavy rain or snow will block satellite signals as well as radio signals.
Unfortunately it's all down to the laws of physics.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-01-2017

Simple answer would be no as they can't help the weather

adamtemp64 · ‎14-01-2017

Deja vu https://community.o2.co.uk/t5/Discussions-Feedback/Service-reception/m-p/1009933

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎14-01-2017

@adamtemp64 wrote:
Deja vu https://community.o2.co.uk/t5/Discussions-Feedback/Service-reception/m-p/1009933

Ah, so @JD1308 can tell us if they got any compensation last time then ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-01-2017

Don't ask you don't get but don't build your hopes up....:smileywink:

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎14-01-2017

Asking the question again I doubt it.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS